FAQ

How to Partner with you?

0.5 days. Send us your inquiry thru email jc.cuttongarments@gmail.com / please include the following:

Quantity (with breakdown of sizes if any)
Fabric requirement (e.g. 100%cotton, Drifit, polycotton)
Color requirement (Dark colored garments are more expensive)
Art work (for embro and silk screen printing)
Purpose (so that we could make recommendation to your quality requirement)
Contact Details (For us to contact you back)
0.5 days. We’ll get back to you with a quotation, recommendation and project time frame for your approval. If we do not get back to you after 6 hours, feel free to call us up ( +63-02-219-1693/ +639175097374 )
1 day. Sampling of relevant previous project/ Sampling of relevant fabrics
garment construction (stitches/ finishings)
fabric quality (thread count/ content check/ color)
Art work (embroidery/ silkscreen/ printing)
1 day. Secure Sampling fee or 50% down payment  for actual proofing/production sample. Sampling fee is P1,000 good for two samples. P1,800 for embroidery (if any). Sampling fee is refundable upon completion of the project.
7 days. Production Sample/ presentation 5 days for every sample revision.
3 days. Sample approval and budget preparation on the part of our client
0.5 day. Ask for Sales Invoice if necessary
0.5 day.Ask for Legal Documents (Business Registrations, BIR Certificates, etc.) if needed.
1 day. Consolidation of approved specifications: Quantity, size breakdown, Design
1 day. Accomplishing contract/ job order forms
20 days.  Mass Production
We will confirm all your specifications thru accomplished and approved specification sheet; we will contact you for lacking or so.
1 day. Quality Control.
1 day. Delivery
Ask for Official Receipt please
We will be happy to hear some feedbacks from your good company.

How can we meet our company/organization deadline?
Eight Days
Quotation time frame applies to all whether SME’s or Conglomerates. Compromising of our time frame is a risk to take by our client alone with all the necessary guidance and precautions from us for we are about to eliminate delay allowances.
Day 1 Down payment of 70% or more
Normally all deposits are subject for clearing
With very kind and generous consideration to your deadline, we opt to start you project the following day.
Day 2 Consolidation of project details and requisition of project materials
Day 3 Arrival of materials, preparation (cutting)
Day 4 and Day 5, Garment Assembly
Day 6 from garment assembly to warehouse, warehouse to printing
Day 7 Preparation of design (layout, photographic transfer, frame prep, or Embroidery program, some embroidery)
Day 8 Finalization of prints and print production to warehouse turn over

 

What is your minimum order?
Jacket 50pcs; Tshirt 100pcs; Poloshirt 50pcs; Customized plain shirts 100pcs

What are your terms and conditions?
 All claims for shortages, damages, defects, price discrepancies, incorrect merchandise, etc.,must be reported within 72 hours of receipt of goods.  Claims will not be accepted after this time. It is the customer’s responsibility to inspect and count all goods received before washing or imprinting to ensure that the correct merchandise and quantity was received as ordered and in good condition. Without exception, CUTTON GARMENTS will not assume responsibility after garments have been washed, imprinted, embroidered or embellished in any fashion.

 

ORDER INQUIRIES & QUESTIONS
For faster service, please e-mail all order inquiries or questions directly to us at jc.cuttongarments@gmail.com/.


BACK ORDER POLICY
Due to our large volume of orders, Out of Stock items are not available on backorder.  We will attempt to notify you for further instructions if any item you ordered is out of stock. If a particular item is out of stock which does not represent a majority of your order, we will ship and bill only for the items actually shipped.

 

SHIPPING & HANDLING
Orders are shipped via LBC/2GO/ Air21 from the nearest stocking warehouse unless otherwise requested. Orders for non-printed items received from our website by 4:00 P.M. Eastern time are usually shipped the following business day. Shipping charge will be added to the final invoice.  We do not add “handling” or “order processing” fees. Please note – we make every attempt to ship your order from the nearest warehouse location. Occasionally, your order may ship from multiple warehouse locations.  We do not apply additional charges for multiple location shipping.

Cutton Garments cannot be held responsible for lost or delayed orders after shipments leave the warehouse.  Delivery of any shipment by us to a carrier relieves us of all further responsibility for damage and/or shortage.  We will provide you assistance in processing your claim.  The majority of our items are shipped same day if your order is received by 4:00 P.M. Eastern time.  We make every effort to achieve this goal but do not guarantee same-day shipping.  On occasion, items must be shipped direct from the manufacturer for which we have no control over ship times.

If you have a concealed shortage or damage you must notify the respective carrier (LBC/2GO) to inspect within 7 days of receipt of the shipment.

 

PRICES
All prices are based on Philippine Peso (PhP).  All prices are subject to change without notice.  Prices stated in the catalog or on our website are for non-printed and plain items only.

 

ORDER CHANGES AND CANCELLATIONS
Orders, once entered into our system, cannot be changed. Similarly, we cannot add to orders already entered; a new order will need to be placed. Cancelled orders for blank apparel that have shipped, may be subject to a 20% re-stocking fee plus shipping and return shipping charges. All requests for order cancellations must be received via e-mail request within 4 hours after placement and e-mailed to jc. cuttongarments@gmail.com . Custom imprinted or embellished orders are non-cancelable once artwork or layout has been approved by you.


CLAIMS AND RETURNS
Please inspect your order upon receipt. Alteration (printing, dyeing, embroidering, etc unless supplied by, or use by you will constitute acceptance by you of the order and condition of the goods. Returns of washed, decorated, or otherwise altered items cannot be accepted for any reason. The customer is responsible for inspecting items before delivering to their printer. Items approved for return must be shipped postage pre-paid to CUTTON GARMENTS

 

EXCHANGES
We do not offer direct exchanges. We ask customers to place a new order.

 

RETURNS & REFUNDS
If you are not satisfied with the merchandise, items can be returned to CUTTON GARMENTS within 15 days of receipt of your merchandise. A restocking charge will be applied only to orders where an exchange is not requested – i.e., flat return with no reorder.

Please Note:
• Items that have been altered, printed, worn or washed cannot be returned.

  • Items that are “Like New” will be refunded less applicable re-stocking charge.
    • Customers pay for the shipping to return the merchandise.
    • Inspection of the returned items can take 5 – 10 business days.
    • There is a restocking fee of 15% of the product total. No credit is provided for either shipping the original order to you or the charge to return to us. There is no restock fee on equal or greater value exchanges.

AUTHORIZED RETURNS SHIPPING/MAILING ADDRESS:
CUTTON GARMENTS Production and Warehouse 
152 Marcos Hi-way Masinag, Brgy. Mayamot, Antipolo City, Rizal, Philippines

MAJOR DEFECTS
All products are “First Quality” (never “seconds” or “cut-tags”) and sold as free of major defects. If there is a major defect with any of your items, contact CUTTON GARMENTS within 72 hours of receiving your order. Email jc.cuttongarments@gmail.com or rv.cuttongarments@gmail.com your quotation/order number and describe the problem so we may resolve the issue quickly.

WEBSITE / CATALOG FABRIC COLORS

We have made every effort to ensure that pictured fabric colors on our website are as close as possible to the actual fabric color.  Due to different monitor and color printer calibrations and settings, we cannot guarantee that the merchandise received will match your computer monitor exactly.  If color matching is a strict requirement, we recommend that a sample item be requested.

PAYMENT TERMS

We accept Check, cash, paypal and money transfer. 50% down payment for non-rush and 80% down payment for rush projects.

Please note:
Make Check payable to CUTTON GARMENTS
Account name:  Cutton Garments
Account Number: 1498016028
Paypal: jc.cuttongarments@gmail.com
Western Union: Jan Carl Faminialagao